Shipping / Returns

We currently are roasting and fulfilling all web orders within 24 hours of receipt, and you will be notified via email as soon as it ships. Depending on when your order comes in (and where you are located), it typically will take from 2-5 business days to receive your order. Please note orders can be significantly delayed and/or display inaccurate tracking info. Please be reasonable, rationale, and respectful should you encounter difficulties with your shipment, and we will do our best to ensure you receive your order. 

Due to the expiry nature of coffee, our inability to ensure it is handled and/or prepared/brewed in the appropriate manner/conditions, and food safety regulations we do not offer refunds or returns on roasted or green coffee beans with confirmed deliveries. There are simply too many variables out of our control that can contribute to you being dissatisfied with our product. Follow our brew guidelines though, and you should be quite pleased ;)

**The above return policy does NOT apply to the Aillio Bullet, as ALL BULLET SALES ARE FINAL, and the purchase terms are detailed in the terms sheet required to be signed and returned prior to purchase.

COFFEE RETURNS

Due to the expiring nature of coffee, and our inability to ensure it is handled and/or prepared in the appropriate manner, we do not offer refunds on coffee beans :(

GRIND SIZE / WHOLE BEAN ERRORS

We cannot accept returns for ground coffee if it was a result of properly filled order specifying a particular grind size.

We will accept returns of whole bean coffee that requires grinding, but customers will be responsible for shipping, and the same coffee shipped will be ground.

UNDELIVERABLE / DELIVERED ORDERS

Additionally, we do not offer free replacement shipments for undeliverable or returned orders due to an incorrectly provided address, i.e. an apt number was omitted, incorrect/non-existent house number or street, etc. 

More specifics about our policies and procedures can be found here in FAQ section.