We currently are roasting and fulfilling all web orders within 24 hours of receipt, and you will be notified via email as soon as it ships. Depending on when your order comes in (and where you are located), it typically will take from 2-5 business days to receive your order, but with current circumstances surrounding COVID (and around the holidays), orders can be significantly delayed and/or display inaccurate tracking info. Please be reasonable, rationale, and respectful should you encounter difficulties with your shipment, and we will do our best to ensure you receive your order.
If you are dissatisfied with any non-coffee product you purchased through our online store, you may return the product within thirty (30) days of the date you received the product by contacting firstname.lastname@example.org, and following the shipping instructions we supply. After we receive your returned product, and determine that all of the required original packaging and unused portions are included, we will issue you a refund for the price you paid for the product (less any applicable shipping and handling charges). If you do not comply with the terms of this section, you will be ineligible to receive a refund.
**The above return policy does NOT apply to the Aillio Bullet, as ALL BULLET SALES ARE FINAL, and the purchase terms are detailed in the terms sheet required to be signed and returned prior to purchase.
Due to the expiring nature of coffee, and our inability to ensure it is handled and/or prepared in the appropriate manner, we do not offer refunds on coffee beans :(
GRIND SIZE / WHOLE BEAN ERRORS
We cannot accept returns for ground coffee if it was a result of properly filled order specifying a particular grind size.
We will accept returns of whole bean coffee that requires grinding, but customers will be responsible for shipping, and the same coffee shipped will be ground.
UNDELIVERABLE / DELIVERED ORDERS
Additionally, we do not offer free replacement shipments for undeliverable or returned orders due to an incorrectly provided address, i.e. an apt number was omitted, incorrect/non-existent house number or street, etc.
More specifics about our policies and procedures can be found here in FAQ section.